Behind the Scenes of Coaching: How We Make Change Happen
When people think about coaching, they picture those powerful moments, the kind that shift perspectives, unlock potential, and spark lasting change. And that’s exactly what happens. But what often gets overlooked is the work behind the scenes that makes it all possible.
At Harrison Network, coaching isn’t just about great conversations. It’s about making sure those conversations happen at the right time, with the right people, in the right way. That’s where we come in. As business coordinators, we’re the ones ensuring everything runs smoothly so our coaches can focus on what they do best: helping people think, act, and lead differently.
So, what does that actually involve? Here’s a glimpse behind the curtain.
The Right Match Matters
You wouldn’t put a sprinter in a marathon and expect them to be successful. The same goes for coaching. Matching the right coach with the right client isn’t about availability, but understanding personalities, goals, and challenges.
Some clients need a coach who will gently challenge their thinking. Others want someone who will hold them firmly accountable. Some benefit from structured frameworks, while others need space to explore.
Behind the scenes, we take the time to get this right. We ask questions, listen carefully, and use our experience (and a little bit of gut instinct) to make sure every coaching engagement starts on the right foot. Because when the match is right, the impact is greater.
Coaching Should Feel Effortless (Even When It Isn’t)
Coaching should feel smooth, but that doesn’t mean it happens without effort. In reality, every session relies on careful planning, seamless scheduling, and a hundred tiny details that need to be just right.
There’s a lot to consider. Has the client had time to reflect since their last session? Do they have everything they need to prepare? Have we created enough breathing space in their schedule to make the most of the session?
And of course, things don’t always go to plan. Sessions get rescheduled. Diaries clash. Tech fails at the worst possible moment. That’s where we step in. Not just to fix problems, but to anticipate them before they happen. Because when logistics are handled well, coaching can be fully focused on what matters: the people.
Momentum Doesn’t Build Itself
Coaching isn’t a one-off event. The real magic happens in between sessions. When ideas get tested, behaviours shift, and change starts to stick. But without the right support, even the best coaching conversations risk being forgotten in the whirlwind of day-to-day work.
That’s why we help keep the momentum going. Here’s how:
- Follow-ups that matter: Not just a quick “how did it go?” but thoughtful, timely check-ins that reinforce learning and keep people accountable.
- The right resources: Whether it’s a reading recommendation, a reflective exercise, or a nudge to revisit a key insight, we make sure clients have what they need.
- Tracking progress: Change isn’t always obvious in the moment, so we help clients step back and see how far they’ve come.
The goal? To make sure coaching isn’t just a great conversation, but a real, lasting shift.
It’s More Than Admin – It’s About People
On the surface, a business coordinator’s role might look like scheduling and logistics. In reality, it’s about relationships.
We’re often the first point of contact for clients, the steady link between sessions, the ones who spot when someone is feeling overwhelmed or disengaged. We notice the small details; when someone’s tone shifts, when their energy changes, when they might need a different approach.
It’s these human moments that make the difference. And when we get them right, we create the space for coaching to do what it does best – help people think, act, and lead differently.
Making Change Happen, Together
At Harrison Network, we know that coaching can transform individuals, teams, and entire organisations. But great coaching doesn’t happen in isolation. It happens because of the structure, support, and coordination that sits behind it.
That’s the work we’re proud to do.
Because when we do it well, we’re helping to create ripples of excellence that go far beyond the coaching sessions.
And that’s what really matters.
Start the conversation today and get in touch to book a call about coaching.
Author: Hope Haines, Business Coordinator
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