Customer and Employee Experience – two sides of the same coin

How many businesses have a Customer Experience focus? How many have an Employee Experience focus? How many have both? I don’t have any statistical answers, but what I have noticed is that most businesses that do look at experience focus on one area or the other. And those that do focus on both tend to […]

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Real Life Leadership Blog; Holding on too tight?

‘In my series of real life leadership reflections, I’ll share some of the lessons from my own leadership journey. I develop other leaders and am a leader myself. I’ll share things that I am struggling with today and how I am developing, or not! Leadership is not as simple as all the books make out. I […]

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Real Life Leadership Blog; Too busy to think!

‘I’m too busy to think!’ ‘In my new series of real life leadership reflections, I’ll share some of the lessons from my own leadership journey.  I develop other leaders, and am a leader myself. I’ll share things that I am struggling with today and how I am developing, or not!  Leadership not as simple as […]

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