How many businesses have a Customer Experience focus? How many have an Employee Experience focus? How many have both? I don’t have any statistical answers, but what I have noticed is that most businesses that do look at experience focus on one area or the other. And those that do focus on both tend to […]
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‘In my series of real life leadership reflections, I’ll share some of the lessons from my own leadership journey. I develop other leaders and am a leader myself. I’ll share things that I am struggling with today and how I am developing, or not! Leadership is not as simple as all the books make out. I […]
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‘I’m too busy to think!’ ‘In my new series of real life leadership reflections, I’ll share some of the lessons from my own leadership journey. I develop other leaders, and am a leader myself. I’ll share things that I am struggling with today and how I am developing, or not! Leadership not as simple as […]
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