Knowledge Base

COMPANY VALUES

Articulating your organisation’s values really helps establish your culture. But only if you do it well. Otherwise its just words on a wall.

IMPROVING EXPERIENCE

Customer and employee experience are inextricably linked. How to improve it from the first impression.

BUILDING POSITIVITY

Positive work cultures are more productive, as well as being nicer places to be. This article explores three things you can do today.

TRUST AND TEAMS

The impact of trust on team performance is well documented. But how do you improve it?

SOCIAL CAPITAL

Your relationships with others are an asset, and one you have to maintain. Like the phrase or hate it, the principle remains.

PSYCHOLOGICAL SAFETY

Do people feel safe to speak up in your working environment? Or do they keep their heads down and cover things up?

IMPROVE PROFITS

How to improve profits by improving employee experience. An introduction to the Service Profit Chain.

More to come…