“I come to work to work, don’t I? I don’t need to be friends with people…” I have heard this said a number of times throughout my career. But what if having good relationships – even friendships – at work actually makes a difference? Let’s dissect this a bit and see what we find. What […]
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What is Resilience? Resilience is one of those words that seems to have seeped more and more into the language of the working world. You can even attend resilience training to help you be more resilient. And, particularly as a leader, resilience is an expectation in many organisations. The American Psychological Association has described resilience […]
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How many businesses have a Customer Experience focus? How many have an Employee Experience focus? How many have both? I don’t have any statistical answers, but what I have noticed is that most businesses that do look at experience focus on one area or the other. And those that do focus on both tend to […]
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