Improving customer and employee experience from the first impression

What is the first impression potential customers (or potential employees) get of your company, and where does such an impression come from?  The company sign outside your premises  Social media activity and presence  The ease (or not!) of using your website (or finding you via a Google search)  How your employees talk about you  Google, […]

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Adventurous Mindsets at Work

Adventure has been described as “a journey with an uncertain outcome”. But adventure is not just a level of uncertainty, it presents us with opportunities for growth, achievement, and failure. Adventure is learning, and adventure is development.  It is arguable that throughout history, those that are prepared to undertake an adventure are the ones that […]

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Real life leadership blog: Perception vs Reality

‘In my series of real life leadership reflections, I’ll share some of the lessons from my own leadership journey. I develop other leaders and am a leader myself. I’ll share things that I am struggling with today and how I am developing, or not! Leadership is not as simple as all the books make out. I know, I wrote […]

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