Soft Skills for Tough Jobs

Critical people skills

Being good with people skills is like any other skill. Some people have a natural baseline, others practice and improve.

If you are seeking to improve your people skills, to improve Teamwork, Pyschological safety, Innovation and Collaboration, pick up a copy of ‘Soft Skills for Tough Jobs’ by our founder, Lucy Harrison.

Soft Skills for Tough Jobs: 

Building teams that work, one conversation at a time

By Lucy Harrison

To purchase a copy of this best seller for you or a friend, click on a link below:

Buy a copy on Amazon

Buy a copy on

Below you’ll find articles and resources to help you on your journey to better conversations and more effective soft skills.


Lots of other authors have tackled this but I like the way that Lucy Harrison shares experiences from both work and non-working life and builds on what people already do rather than making out it’s all something completely new or different. It’s an encouraging approach and a lively read and I’d recommend it.

S. Seed, via Amazon

The book is great blend of stories, hints and tips and practical exercises in the fundamental skill of life and business, building relationships.

In my view the NALED framework for more intentional conversations is a game changer. I have been around the world of people development for many years and seen many models to support better interactions but this one stands out above the rest. Practical, memorable but most importantly proven in action.

Amazon Customer

So insightful and yet an easy read. Lucy may just have changed the world here. Real practical application in many different spheres.

Melissa, via Amazon


Messy Human Relationships

Human relationships are complex and can be tough to navigate. Lucy reflects on some of hers.

Read more

Real Life Leadership

What you notice is not all there is. What are you not noticing? Lucy shares her own experiences.

Read more

From Reaction to Response

How do you change the outcome of a conversation through changing your approach?

Read more

Next article to come

Sign up to be kept informed…



How good are your soft skills?

Questionnaire Download

Soft skills are a dark art,
but one you are already using

Learn how to get better!

In her first book, Lucy introduces you to her original NALED framework:

Notice, Acknowledge, Listen, Explore, Do.

This simple formula has helped hundreds of leaders think, act and lead differently through developing better soft skills.


* indicates required

Get in touch